Communicating with Older Adults is about creating a better understanding of people over 50 years of age (older adults), to help staff and volunteers better relate to, work with, and serve. We want to give people who are interacting with older adults an overview of this special age group that we just love - what they can expect, how they can adapt, and better ways to interact, to ensure that older adults get the care and support they need and deserve.

Equip your staff & volunteers with:

  • A renewed care and respect for older adults

  • Understanding and compassion for the changes and challenges older adults are facing

  • Skills for relating to and communicating with older adults

Course curriculum

    1. Welcome

    2. Introduction

    3. Lesson 1: Who is an older adult?

    1. Introduction

    2. Lesson 2: Physical changes

    3. Lesson 3: Physiological changes

    4. Lesson 4: Psychological changes

    1. Introduction

    2. Lesson 5: What we say

    3. Lesson 6: How we say it

    4. Lesson 7: Caring

    1. Assessment notice

    2. Assessment quiz

    1. Congratulations

About this course

  • $39.00
  • 14 lessons

Pricing

Find the right solution for you

  • Individual registration - AU$39.00

  • Bundle with Designing for Older Adults - AU$68.00 (two courses)

  • Bulk registration (group discounts apply) - POA

There is still a misconception that older adults are irrelevant - they’ve lived a good life but now they should be quiet and be satisfied with what they’re given, and let the rest of us take charge of things. We want people to see though that older adults are an extremely capable, enthusiastic and vibrant group of people who love to live life to the fullest through socialising with friends, travelling, exercising together, and trying new things. Older adults have an impressive capacity for hard work and don’t see themselves as old - they’re still learning, still growing, still experiencing, and still adapting as life changes around them.

The course is ideal for:

  • Councils &
    government

  • Not-for-profit &
    volunteer organisations

  • Private companies
    & small businesses

What's included

We include video conversations that give course participants a first hand perspective from an older adult, as well as sharing experiences from working with older adults for decades. We also have research articles, quizzes, and lots of relevant content for those coming into contact with older adults in communities and workplaces. Users can easily navigate between lessons, and can pick up where they left off if they get interrupted. The course takes approximately 60-90 minutes for users to move through. Users have 60 days to complete the course from the day of enrolment.

Bundle and save!

Do you design websites, host events, or send out newsletters to older adults? Find out how you can best create and design to make the most of your interactions with our Designing for Older Adults online course. Bundle both courses together and save!
Find out more
Designing for Older Adults online course

Your trainers

Carol and Trudi have been working with older adults for more than 50 years combined. Carol is an older adult herself, so she's had first hand experience too! They are both passionate about seeing older adults living well, contributing to their communities, being treated with the respect and care they need and deserve. Both have a Certificate IV in Training & Assessment.
Trainers Trudi & Carol

Improve your team's customer service and company's reputation.